What to Do if the Sales Representative or After Sales Is Not Responding?

If you haven't received a reply from our sales representative or after-sales staff,

1. Please first check your spam mailbox or advertising email folder. Sometimes our reply emails might be wrongly classified as spam by the system. Please make sure to check these folders to avoid missing any.

2. Please try to contact the sales representative again. You can contact them through the floating contact bar on the right side of the website (Livechat, WhatsApp, WeChat, email or phone). Sometimes due to time zone differences or network delays, the reply might be slightly delayed.

3. If you haven't received a reply after 24 hours, please send an email to JS@pcbasic.com and indicate your order number or project name. Our customer service team will immediately intervene to ensure the problem is properly handled.